Summary of frequently asked questions about Ha: mo.

Q Where can I pre-order when I want to use Ha: mo?

You can book here.

Q Where can I rent / return?

The location is different depending on each area. For more information, please visit the Website Booking.

Q Is there a fixed day?

The day-off is different depending on each area. For more information, please visit the Website Booking.

Q What time is the start?

Our staffs will explain to you clearly, so please complete the procedures at the front desk 30 minutes prior to departure.

Q When can I book in advance?

Reservations can be made 3 months prior to use.

Q When is the reservation deadline?

Usually at 17:00, one day before using; However, the time depending on the locality.

Please confirm with each operating staffs. In case of registration on departure date, please register directly at the place to departure.

Q In case of cacellation or change, what would I do?

It is possible to change / cancel until 17:00 before departure.

In case of overdue, please contact the support Center in the area.

Q Is membership required?

There is no need to register, but in some cases, a member may be required.

Q What are the types of vehicles used?

Are one-seat EV COMS cars, one of the first class electric bicycles (four-wheel vehicles).

It is not possible to drive on a highway, a motorway only with a maximum speed exceeding 60 km/h.

Moreover, because this is a first-class electric vehicle (four-wheeler), there is no need to turn right into two phases (like cars).

Q Can I use a motorbike license?

Impossible. A driver’s license issued by Japan is required.

Is it possible to use an international license?

Impossible. A driver’s license issued by Japan is required.

Q Is there an age limit?

Minors and people over 80 are not allowed to use.

Q I want to use with friends.

Because each vehicle has only one seat, it is necessary to reserve a number of vehicles in advance.

Renting the wireless communication devices, you can enjoy talking to people even while driving.

(Because there is a limit to the number of devices, please feel free to contact us in advance)

Q What is the difference between the vehicle and normal rental car?

This vehicle promotes the characteristics for one person, which helps you enjoy the attraction when traveling around the tourist destinations.

【When using】

Q What is the maximum speed?

60km/h.Please obey traffic rules when driving.

Q Do I need to charge the battery midway?

The rental car will be charged with enough power to get around the routes as instructed. Thus, there is no need to charge on the go.

Q Can I change drives?

Impossible. Only registered drivers may drive. In the case of an individual who is not a registered driver will not be covered by insurance. Please follow the rules above!

Q Can I go sightseeing on routes other than the prescribed routes?

We designed routes after carefully reviewing the travel destinations recommended in the locality, so please drive under the route instructions.

Q Besides navigation, what can I do with this dedicated travel navigation system?

Navigation also has the function of displaying information on destinations, so you can enjoy much useful information about the tourist destinations.

Q Can I set the orientation where I want to go?

It is not possible to install but they can visit nearby places of the routes.

【Fee】

Q How much does it cost?

Usage fee will depend on the rental period. For futher information, please see detailed price list by area.

When and where to pay?

Before using, please pay at the rental point.

Q What should I do if I can not repay on time?

Please contact for assistance with the support Center.

In this case, an extension fee will be charged. (1000 Yen / 30 minutes)

Q Can I extend my rental period?

Impossible.
If you have exceeded the maximum time registered, an additional late return fee will be incurred. Please pay the late return fee at the front desk when returning the car.

Q Do I need to pay for the car’s electricity bill separately?

You do not need to pay this cost.

Can an invoice be issued?

Possible. Please request an invoice at the place of departure.

【Other questions】

Q In case of storm or bad weather, can they be used?

There is no cancellation fee. If the weather is bad, such as storms, we will suspend the service and ask to cancel your reservation in order to insure your safety.

Q What should I do if I am arrested for parking violations?

Please contact the local Police Station and take responsibility for paying a fine incurred, etc.

Q In case your car is impounded for illegal parking, are there additional costs incurred during that period?

The costs are charged until the car is returned.

Q As I have just been under a driver’s license for less than a year and I am considered as “signs for a novice driver”, can I use your vehicles?

It is possible to use. Please use the prepared sticker under the seat.

Q I have found something that I left.

Please contact the operator in the pre-booked areas of Ha: mo.

Q I left my stuff.

Please contact the operators in the booked areas of Ha: mo.

Q Do I need to apply for insurance when using Ha: mo?

There is no need because these vehicles have been insured.

In the event of an accident, we will compensate you the corresponding costs within the coverage according to the terms of use. (Both in person and property)

Q What should I do if I am in an accident?

Human life is above all, after contacting emergency and police, please contact the operators in the area.

Q What should I do if I am in trouble?

Please contact for assistance with the operators.

Q Are the users responsible for the cost of injury or accidental damage?

Vehicles have been insured.

In the event of an accident, we will compensate you the corresponding costs within the coverage according to the terms of use. (Both in person and property)

Q Can I apply my own insurance in cases of loss of life and property due to risk or theft?

Depending on the content and insurance situation of customers. Please discuss with your insurance company